Call Box vs Ozonetel CloudAgent

Starting Price

Not provided by vendor

$45.00/month/user

Best For

Web-based phone handling solution that helps businesses of all sizes track agents' performance, customers' conversations, lead sources and more across multiple locations and teams.

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Ideal number of Users

1 - 1000+

100-499

Rating


4 / 5
(6)
Read All Reviews

4.5 / 5
(26)
Read All Reviews

Ease of Use


4 / 5

4.5 / 5

Customer Support


4.7 / 5

4.5 / 5

Features & Functionality


4.3 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Screenshots

View 5 screenshots 79465 thumb
View 5 screenshots 210959 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Call Box vs Ozonetel CloudAgent

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Ozonetel CloudAgent vs Call Box