Salesforce Service Cloud vs ZaiLab

Starting Price

$25.00/month/user

$1.00/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Small to medium contact centres Medium to large contact centres

Rating


4.5 / 5
(446)
Read All Reviews

5 / 5
(4)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

Customer Support


4 / 5

5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

View 5 screenshots 27720 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of ZaiLab vs Salesforce Service Cloud

Salesforce Service Cloud vs ZaiLab

Share

share Share Your Comparison of ZaiLab vs Salesforce Service Cloud