XCALLY vs Zendesk

Awards

Starting Price

Not provided by vendor

$5.00/month

Best For

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.8 / 5
(65)
Read All Reviews

4.3 / 5
(2288)
Read All Reviews

Ideal number of Users

2 - 999

1 - 1000+

Ease of Use


4.8 / 5


  • "Easy to use, very good interface and with an amazing support."

  • "Effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.8 / 5


  • "Many integration possibilities with existing customer care systems."

  • "A flexible product for global customer service operations."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.7 / 5


  • "Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile."

  • "The Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.7 / 5


  • "They provide awesome support and competitive pricing."

  • "OMNI Contact Centre Solution with reasonable licensing fee."


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

View 5 screenshots 60843 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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XCALLY vs Zendesk

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