CrazyCall vs Freshcaller vs Genesys PureCloud

Awards

Rating


5 / 5
(35)


4.5 / 5
(8)


4 / 5
(75)

Starting Price

$11.00/month/user

$19.00/month

$69.99/month/user

Best For

Call centers, market research agencies and sales departments in need to increase performance of their outbound campaigns.

Freshcaller can help manage and streamline phone conversations in retail/ e-commerce, leisure & hospitality, transportation & logistics, software, and BFSI industries.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Ideal number of Users

2 - 999

1 - 499

50 - 1000+

Ease of Use


5 / 5

4.5 / 5

4 / 5

Customer Support


5 / 5

4.5 / 5

3.5 / 5

Features & Functionality


4.5 / 5

4 / 5

4 / 5

Value for Money


5 / 5

4.5 / 5

4 / 5

Product Features

  • check Blended Call Center
  • close Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • close Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 103276 thumb
View 5 screenshots 86222 thumb
View 4 screenshots 83927 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CrazyCall vs Freshcaller vs Genesys PureCloud

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