Twilio Flex vs Focus Contact Center

Awards

Starting Price

$1.00/user

$15.00/month/user

Best For

Businesses of all sizes that need omnichannel communication in over 100 different countries

We offer customer service tools for businesses of all sizes. Our software helps companies improve customer experience, and build valuable long-term relationships.

Rating


4.6 / 5
(194)
Read All Reviews

5 / 5
(4)

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4.3 / 5


  • "Create your own solution. Great to integrate with, easy to use and can do anything you want it to."

  • "What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services."


5 / 5


Customer Support


4.2 / 5


  • "I believe Twilio's developer system is one of a kind. However, their customer support, at least the person I interacted with needs a review."

  • "We were able to monitor phone calls to improve customer service and employee training."


5 / 5


Features & Functionality


4.6 / 5


  • "I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR."

  • "Great service for developers, super quick development of call/text services for custom applications."


5 / 5


Value for Money


4.3 / 5


  • "And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent."

  • "Great functionality, Easy to implement, Great Pricepoint."


5 / 5


Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Twilio Flex vs Focus Contact Center

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