Ricochet360 vs TCN

Starting Price

Not provided by vendor Not provided by vendor

Best For

For Enterprise call centers, sales, and customer service teams.

Contact centers, BPOs, collection agencies, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

Rating


5 / 5
(13)


4.5 / 5
(9)

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


5 / 5

4 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 1 screenshot 118533 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Ricochet360 vs TCN

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