C-Zentrix Contact Center vs KOOKOO CloudAgent

Best For

Who Uses This Software?

We cater to all industry verticals where there is a need for contact centre management. Our expertise lies in 1. BPO 2. Banking & Insurance 3. E-commerce 4. Manufacturing 5. Education 6. Travel

we serve across 20 verticals, our target market is eCommerce, hospitality, hospitals, logistics and startup

Target Customer Size (Users)

2 - 1000+

50 - 499

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes No

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Ratings

Overall


3.5 / 5
(2)
(0)

Ease of Use


4.5 / 5

Customer Service


4 / 5

Features & Functionality


5 / 5

Value for Money


3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of KOOKOO CloudAgent vs C-Zentrix Contact Center


C-Zentrix Contact Center vs KOOKOO CloudAgent

KOOKOO CloudAgent

by Ozonetel Systems

Best For

Who Uses This Software?

We cater to all industry verticals where there is a need for contact centre management. Our expertise lies in 1. BPO 2. Banking & Insurance 3. E-commerce 4. Manufacturing 5. Education 6. Travel

we serve across 20 verticals, our target market is eCommerce, hospitality, hospitals, logistics and startup

Target Customer Size (Users)

2 - 1000+

50 - 499

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes No

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Ratings

Overall


3.5 / 5
(2)
(0)

Ease of Use


4.5 / 5

Customer Service


4 / 5

Features & Functionality


5 / 5

Value for Money


3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of KOOKOO CloudAgent vs C-Zentrix Contact Center