Talkdesk vs Cloud Call Center

Awards

Starting Price

Not provided by vendor

$65.00/month/user

Best For

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Vocalcom, a leading global provider of hosted and cloud call center software and sales acceleration technology for enterprises, inside sales, contact centers, BPOs, and collection agencies worldwide.

Ideal number of Users

10 - 1000+

10 - 1000+

Rating


4.6 / 5
(564)
Read All Reviews

4.9 / 5
(15)
Read All Reviews

Ease of Use


4.7 / 5


  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."


4.8 / 5


Customer Support


4.6 / 5


  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."


4.8 / 5


Features & Functionality


4.5 / 5


  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with."


4.9 / 5


Value for Money


4.5 / 5


  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."


4.8 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 60702 thumb
View 1 screenshot 25386 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Talkdesk vs Cloud Call Center

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Cloud Call Center vs Talkdesk