Sharpen vs Toky

Starting Price

$99.00/month/user

$20.00/month/user

Best For

Fast growing, multi location, B2C and B2B companies driven to "Sharpen" their customer experience.

Startups and business of all sizes that need a full featured phone system that allow them to start a call center easily with phone numbers, live calls, CRM integrations and more.

Rating


4.4 / 5
(46)
Read All Reviews

4.3 / 5
(62)
Read All Reviews

Ideal number of Users

10 - 499

1 - 999

Ease of Use


4.4 / 5



4.5 / 5


  • "How to integrate with CRM and also record all the connections. The ease of use on the mobile device is also pretty cool."

  • "The platform is very easy to use and implement."

Customer Support


4.5 / 5


  • "Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change."

  • "Our customer service team works remotely all over the United States and from home, so having all activity logged was key."


4.5 / 5


  • "You are offering great customer service, through the Intercom integration. Also, Toky was easy to understand and thus simple to implement."

  • "Toky does the job and has a great customer service."

Features & Functionality


5 / 5


  • "It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better."

  • "Easy to use and provided the full suite of functions we needed."


4.1 / 5


  • "Support has always seemed to be quick to respond. I like the IVR telephone menu & call recording features."

  • "Toky is intuitive and efficient into his options of configuration."

Value for Money


4.8 / 5



4.3 / 5


  • "Pricing, and fast addition of requested features. Customer support is very friendly and personal, seem like cool people."

  • "Reasonable price for those who are not using Salesforce and do not want to pay the same amount for a calling solution."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics

Screenshots

View 4 screenshots 63608 thumb
View 5 screenshots 130625 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Sharpen vs Toky

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