Five9 Call Center Software vs RingCentral Contact Centre

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.2 / 5
(370)
Read All Reviews

4.3 / 5
(139)
Read All Reviews

Ease of Use


4.2 / 5


  • "Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills."

  • "The team I am currently working with at Five9 have been wonderful. We are moving to the HTML version, which is more visual appealing and less clunky than the Java version."


4.3 / 5


  • "I liked the ease of use, it was easy to pick up and use without instructions."

  • "Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates."

Customer Support


4.4 / 5


  • "The level of technical support you receive is amazing. Frequent updates throughout the day on the status of your case really help move issues forward towards resolution."

  • "The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution."


4.4 / 5


  • "I had a great experience with Ring Central Customer service. Excellent service - my experience could not have been better."

  • "I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite."

Features & Functionality


4.1 / 5


  • "We are excited and have very positive feedback from users and customers. We are amazed on how customers and quickly getting their needs resolved, saving time."

  • "SO far we as a company really like it. It is easy to use, has a modern interface and allows our employees the freedom to work from home and still work our call center."


4.3 / 5


  • "Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze."

  • "It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look."

Value for Money


4 / 5


  • "The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly."

  • "The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough."


4 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 109119 thumb
View 4 screenshots 153176 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Five9 Call Center Software vs RingCentral Contact Centre

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RingCentral Contact Centre vs Five9 Call Center Software