Five9 Call Center Software vs opcycWFM

Awards

Starting Price

Not provided by vendor

$5.95/month/user

Best For

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

opcyc specializes in workforce management systems and the digitization of employee-related processes in the contact center.

Rating


4 / 5
(361)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4 / 5

Customer Support


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
Not provided by vendor

Screenshots

View 5 screenshots 109119 thumb
View 5 screenshots 137533 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Five9 Call Center Software vs opcycWFM

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