EvaluAgent vs Verint Monet WFO

Starting Price

$3.00/month/user

Not provided by vendor

Best For

Whether your customer service organisation has 10 or 10,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.

Contact Centers and Help Desks from any industry who have more than 40 agents.

Ideal number of Users

2 - 1000+

50 - 1000+

Rating


4.6 / 5
(19)
Read All Reviews

4.3 / 5
(16)
Read All Reviews

Ease of Use


4.6 / 5

4.2 / 5

Customer Support


4.8 / 5

4 / 5

Features & Functionality


4.5 / 5

4.3 / 5

Value for Money


4.8 / 5

4.4 / 5

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 131724 thumb
View 4 screenshots 128539 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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EvaluAgent vs Verint Monet WFO

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