PrimoDialler vs XCALLY

Awards

Starting Price

$0.03/month/user

Not provided by vendor

Best For

PrimoDialler gives you all the features & benefits of an advanced VOIP Dialler system, with added flexibility and minimal investment.

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

Ideal number of Users

1 - 1000+

2 - 999

Rating


4.9 / 5
(60)
Read All Reviews

4.8 / 5
(66)
Read All Reviews

Ease of Use


4.9 / 5


  • "Very Cooperative support , Easy to use with many features, and most of all Perfect Value for Money."

  • "Really easy to use, friendlys helpful support team who are always willing to help."


4.8 / 5


  • "Easy to use, very good interface and with an amazing support."

  • "Effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and."

Customer Support


5 / 5


  • "Installed from contract and DD setup in one hour in my eyes that rapid. Good clear calls problems very good customer care."

  • "I have had great experience with primo just what i was looking for. Simple to use and the support staff are very efficient and professional."


4.8 / 5


  • "Many integration possibilities with existing customer care systems."

  • "A flexible product for global customer service operations."

Features & Functionality


4.8 / 5


  • "Primo dailler are best in class , Very humble. Helpful , quick, effective."

  • "Remote support is so quick and helpful. Set up was amazingly quick."


4.8 / 5


  • "Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile."

  • "The Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps."

Value for Money


4.9 / 5


  • "Does everything Vicidial does with a fresher skin and is excellent value for money."

  • "Very cost effective, simple to use not a lot of training required, the team was able to get started as soon as the installation took place."


4.7 / 5


  • "They provide awesome support and competitive pricing."

  • "OMNI Contact Centre Solution with reasonable licensing fee."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 3 screenshots 159770 thumb
View 5 screenshots 60843 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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PrimoDialler vs XCALLY

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XCALLY vs PrimoDialler