Starting Price

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

Rating

Ideal number of Users

1 - 1000+

100-499

Ease of Use

• "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."


• "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

• Not enough reviews

Customer Support

• "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."


• "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

• Not enough reviews

Features & Functionality

• "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."


• "I enjoyed the friendly user interface and ease of access."

• Not enough reviews

Value for Money

• "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."


• "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

• Not enough reviews

Product Features

• check Blended Call Center
• check Call Logging
• check Call recording
• check Call Scripting
• check Campaign Management
• check Escalation Management
• check Inbound Call Center
• check Interactive Voice Response
• check Manual Dialer
• check Outbound Call Center
• close Predictive Dialer
• close Progressive Dialer
• check Queue Management
• check Real-time Chat
• check Reporting/Analytics

• check Blended Call Center
• check Call Logging
• check Call recording
• check Call Scripting
• check Campaign Management
• check Escalation Management
• check Inbound Call Center
• check Interactive Voice Response
• check Manual Dialer
• check Outbound Call Center
• check Predictive Dialer
• check Progressive Dialer
• check Queue Management
• check Real-time Chat
• close Reporting/Analytics

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• check Live Online
• close Webinars
• check Documentation