Ozonetel CloudAgent vs RingCentral Contact Centre

Starting Price

$45.00/month/user

Not provided by vendor

Best For

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.

Ideal number of Users

100-499

1 - 1000+

Rating


4.5 / 5
(26)
Read All Reviews

4.3 / 5
(138)
Read All Reviews

Ease of Use


4.5 / 5



4.4 / 5


  • "I liked the ease of use, it was easy to pick up and use without instructions."

  • "I love how i stay logged in when i click on my icon to start our day. The text box is easy to use."

Customer Support


4.5 / 5



4.4 / 5


  • "I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient."

  • "5 Star customer service all the way. Very happy customer here."

Features & Functionality


4.5 / 5



4.3 / 5


  • "Really helps keep track of calls, voicemails, and such with a computer-based user interface."

  • "Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation."

Value for Money


4.5 / 5



4 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 210959 thumb
View 4 screenshots 153176 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Ozonetel CloudAgent vs RingCentral Contact Centre

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RingCentral Contact Centre vs Ozonetel CloudAgent