KOOKOO CloudAgent vs SpiceCSM

Rating

(0)


3 / 5
(1)

Starting Price

$45.00/month/user

$25.00/month/user

Best For

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

SpiceCSM , through its GUI Process Editor, applies logic, data variables, and agent input to determine the next best action. Work flows and business rules streamline and automate actions.

Ideal number of Users

10 - 499

1 - 1000+

Ease of Use


3 / 5

Customer Support


3 / 5

Features & Functionality


2 / 5

Value for Money

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • close Blended Call Center
  • close Call Logging
  • close Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

View 5 screenshots 157154 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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KOOKOO CloudAgent vs SpiceCSM

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