uContact vs Parrot Cloud Call Center

Awards

Starting Price

$40.00/month/user

$129.00/month/user

Best For

Call center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. A true, customizable omnichannel solution.

The Parrot's target market is for SMBs, call centers, or major corporations looking for a cloud-based predictive dialer and inbound contact center that is cost effective, sleek and powerful.

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Rating


4.5 / 5
(25)
Read All Reviews

4.8 / 5
(24)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.3 / 5



4.8 / 5


Customer Support


4.8 / 5



4.6 / 5


  • "If we have questions regarding settings ect. Customer service is always there to help."

  • "Increase the level of expertise on your Parrott product support team."

Features & Functionality


4.6 / 5



4.8 / 5


Value for Money


4.6 / 5



4.9 / 5


Screenshots

View 5 screenshots 149023 thumb
View 2 screenshots 39091 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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uContact vs Parrot Cloud Call Center

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