injixo vs Salesforce Service Cloud

Best For

Who Uses This Software?

A suite of applications that powers workforce management for call centers of all sizes in any industry.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Target Customer Size (Users)

50 - 1000+

1 - 1000+

Pricing

Starting Price

$9.00/month/user

$25.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

Not provided by vendor
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Ratings

Overall

(0)
4.5 / 5
(409)

Ease of Use


4 / 5

Customer Service


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce Service Cloud vs injixo


injixo vs Salesforce Service Cloud

Best For

Who Uses This Software?

A suite of applications that powers workforce management for call centers of all sizes in any industry.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Target Customer Size (Users)

50 - 1000+

1 - 1000+

Pricing

Starting Price

$9.00/month/user

$25.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

Not provided by vendor
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Ratings

Overall

(0)
4.5 / 5
(409)

Ease of Use


4 / 5

Customer Service


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Salesforce Service Cloud vs injixo