Talkdesk vs OXON

How Capterra Verifies Reviews

Pricing

Talkdesk

Starting from

$ 1/Month

Pricing Model:Not provided by vendor

Free Trial
Free Version

OXON

Starting from

$ 39/Month

Pricing Model:Per Feature

Free Trial
Free Version

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Best for

Talkdesk

11-1000+ users

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

OXON

2-1000+ users

SMB's and enterprise companies. OXON functionalities can be used for companies up to 1000 agents. OXON is similar to Genesys and has even better functions on email ticketing, and user interface.

Screenshots

Talkdesk

OXON

Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

--%

Call Recording

207

important

Call Routing

388

important

--% Fit

vs.

--% Fit

Call Recording

important

Call Routing

important

Talkdesk

Top Features

20/20

Call Recording
Call Routing
Call Logging
Progressive Dialer
Manual Dialer
Call Transfer
Contact Management
Inbound Call Center
Reporting/Analytics
Chat/Messaging
Outbound Call Center
Alerts/Escalation
IVR/Voice Recognition
Call Scripting
Call Monitoring
Caller ID
Queue Management
Campaign Management
Blended Call Center
Predictive Dialer

See All features

Hide Call Center Software Features -

Call Recording
Call Routing
Call Logging
Progressive Dialer
Manual Dialer
Call Transfer
Contact Management
Inbound Call Center
Reporting/Analytics
Chat/Messaging
Outbound Call Center
Alerts/Escalation
IVR/Voice Recognition
Call Scripting
Call Monitoring
Caller ID
Queue Management
Campaign Management
Blended Call Center
Predictive Dialer

See All features

OXON

16/20

Show Call Center Software Features +

Call Recording
Call Routing
Call Logging
Progressive Dialer
Manual Dialer
Call Transfer
Contact Management
Inbound Call Center
Reporting/Analytics
Chat/Messaging
Outbound Call Center
Alerts/Escalation
IVR/Voice Recognition
Call Scripting
Call Monitoring
Caller ID
Queue Management
Campaign Management
Blended Call Center
Predictive Dialer

See All features

Reviews

Talkdesk

User Satisfaction
4.5(722)
Ease of Use
4.7
Customer Service
4.5
Features
4.4
Value for Money
4.5

Likelihood to Recommend

87%

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OXON

Highest Rated

User Satisfaction
4.8(14)
Ease of Use
4.5
Customer Service
4.5
Features
4.7
Value for Money
5.0

Likelihood to Recommend

94%

Read All Reviews

Pros & Cons

Talkdesk

Pro

"The quality of the calls are good, and the recordings of myself and others have been very useful to help me improve the customer experience."

Yoshioka Jeff

Sep 15, 2020

Pro

"Overall experience has been very strong. The call reliability has been excellent and has made our transition to remote working even easier."

Aldrich Christopher

Sep 14, 2020

Con

"Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time."

Hernandez Eloisa

Sep 14, 2020

Con

"Sometimes we call properties on behalf of residents and need to be able to write down what the property is saying. The frustration of some headphones not working well on it."

Quiroz Jasmine

Aug 20, 2020

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OXON

Pro

"The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface."

Bond Peter

Aug 19, 2019

Pro

"Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners."

Vilimkova Jaja

Apr 15, 2019

Con

"The interface is kind of confusing, takes some time to get a hang of it."

B. Wissal

Apr 23, 2019

Con

"We would pay more if they offered more functions that we need."

Winkler Vivien

Apr 18, 2019

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Deployment & Support