Metaphor Contact Center vs Parakeet

Starting Price

Not provided by vendor

$15.00/month/user

Best For

USAN's hosted contact center platform is ideally suited for enterprises in Financial Services, Utilities, Healthcare, Telco, and Retail.

Parakeet is designed for customer service, success, and sales teams at companies of any size who want to get up and running with a robust phone solution in just a few minutes.

Rating


4 / 5
(1)


2 / 5
(2)

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4 / 5

3.5 / 5

Customer Support


5 / 5

1.5 / 5

Features & Functionality


3.5 / 5

1.5 / 5

Value for Money


2 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Metaphor Contact Center vs Parakeet

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