RingCentral Contact Centre vs Twilio Flex

Awards

Starting Price

Not provided by vendor

$1.00/user

Best For

RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.

Businesses of all sizes that need omnichannel communication in over 100 different countries

Rating


4.3 / 5
(133)
Read All Reviews

4.6 / 5
(184)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.3 / 5

4.3 / 5

Customer Support


4.4 / 5

4.3 / 5

Features & Functionality


4.2 / 5

4.6 / 5

Value for Money


4 / 5

4.3 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 4 screenshots 153176 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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RingCentral Contact Centre vs Twilio Flex

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