Twilio Flex vs MaxContact

Awards

Starting Price

$1.00/user

Not provided by vendor

Best For

Businesses of all sizes that need omnichannel communication in over 100 different countries

MaxContact is the Next Generation productivity dialler suitable for sites with 6-1000+ agents. Ideal for call/contact centres in the Utility, Insurance, Outsourcing and offshoring sectors.

Ideal number of Users

2 - 1000+

10 - 1000+

Rating


4.5 / 5
(201)
Read All Reviews
(0)

Ease of Use


4.3 / 5


  • "Create your own solution. Great to integrate with, easy to use and can do anything you want it to."

  • "What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services."



Customer Support


4.2 / 5


  • "Twilio is an industry leader for a number of reasons. Customer Service, reliable product, greast innovation."

  • "I believe Twilio's developer system is one of a kind. However, their customer support, at least the person I interacted with needs a review."



Features & Functionality


4.6 / 5


  • "I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR."

  • "Great service for developers, super quick development of call/text services for custom applications."



Value for Money


4.3 / 5


  • "And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent."

  • "Great functionality, Easy to implement, Great Pricepoint."



Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 212708 thumb
View 5 screenshots 173706 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Twilio Flex vs MaxContact

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MaxContact vs Twilio Flex