Virtual Call Center vs Nextiva Call Center vs Dialfire

Awards

Starting Price

$0.04/one-time/user

$50.00/month/user

Not provided by vendor

Best For

Small teams <50 users.

Any business looking for a feature rich, easy-to-use platform.

Individuals or companies with any number of agents, who are looking for an efficient and solid outbound call center software that scales with their needs and is highly customizable.

Rating


4 / 5
(184)


4.5 / 5
(204)


5 / 5
(6)

Ideal number of Users

1 - 49

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

5 / 5

Customer Support


3.5 / 5

4.5 / 5

5 / 5

Features & Functionality


4 / 5

4.5 / 5

5 / 5

Value for Money


4 / 5

4.5 / 5

4.5 / 5

Product Features

  • close Blended Call Center
  • close Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Virtual Call Center vs Nextiva Call Center vs Dialfire

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share Share Your Comparison of Dialfire vs Nextiva Call Center vs Virtual Call Center