Dialfire vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

Individuals or companies with any number of agents, who are looking for an efficient and solid outbound call center software that scales with their needs and is highly customizable.

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.8 / 5
(6)
Read All Reviews

4.3 / 5
(2261)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5

4.3 / 5

Customer Support


4.8 / 5

4.3 / 5

Features & Functionality


4.8 / 5

4.3 / 5

Value for Money


4.7 / 5

4.1 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 89747 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Dialfire vs Zendesk

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