JustCall vs Zoho Desk

Starting Price

$25.00/month/user

$12.00/month/user

Best For

We work with growing sales and support teams

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Rating


4.2 / 5
(73)
Read All Reviews

4.5 / 5
(1582)
Read All Reviews

Ideal number of Users

2 - 499

1 - 1000+

Ease of Use


4.2 / 5


  • "It helps me with our business, it is much easy to use."

  • "Easy, fast, intuitive and syncs almost instantly to Copper."


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

Customer Support


4.3 / 5


  • "The customer service team are fabulous and flexible."

  • "I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live."


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."

Features & Functionality


3.9 / 5


  • "Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved."

  • "Quick to setup, more integrations available for free than the competition."


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."

Value for Money


4.3 / 5


  • "Has all the functionality that I need at a good price."

  • "I can't speak to the cost, but our team is happy and management seems content at the cost per call."


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

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View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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JustCall vs Zoho Desk

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