3CX vs QueueMetrics

Awards

Starting Price

$250.00/year

Not provided by vendor

Best For

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

Professional call center monitoring solution for Asterisk PBX that helps businesses of all sizes manage agent productivity, targets, conversion rate and more with campaign statistics and wallboards.

Ideal number of Users

1 - 1000+

1000+

Rating


4.5 / 5
(211)
Read All Reviews

4.6 / 5
(21)
Read All Reviews

Ease of Use


4.4 / 5


  • "It's feature rich, easy to use, works like a charm. It's the best solution for a business phone system."

  • "Easy to use PBX management software with simple setup and installation. Great support and help from vendor."


4.4 / 5


Customer Support


4.3 / 5


  • "3CX Technical support is quick to respond to Support requests and are always eager to help using Team Viewer access."

  • "We recently intsalled this for our call centre to help with our customer service team."


4.4 / 5


Features & Functionality


4.5 / 5


  • "It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid."

  • "Excellent voip telephony system available on several platforms in the cloud, quite stable and easy to configure."


4.4 / 5


Value for Money


4.3 / 5


  • "It is effective and efficient and bring the costs of telecommunication low, It is the best innovation in 20th century."

  • "A great free tool to help you support and manage your phone lines and outgoing campaigns. It drastically reduces both financial and time costs."


4.4 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 4 screenshots 88205 thumb
View 5 screenshots 41462 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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3CX vs QueueMetrics

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QueueMetrics vs 3CX