uContact vs Bria

Awards

Starting Price

$40.00/month/user

$0.99/month/user

Best For

Call center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. A true, customizable omnichannel solution.

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.

Rating


4.5 / 5
(25)
Read All Reviews

4.3 / 5
(71)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.3 / 5



4.1 / 5


  • "The product is affordable, lightweight, and easy to use."

  • "It's really fast and easy to use once it's set up. Even if you have a small team I'd use it for the calling."

Customer Support


4.8 / 5



3.7 / 5


Features & Functionality


4.6 / 5



4.1 / 5


  • "As regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc."

  • "Easy to install, quick to get going every day. Great replacement for a hard phone and works well with my VOIP service."

Value for Money


4.6 / 5



4.1 / 5


  • "I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy."

  • "Good pricing (Bria retail), easy, design, Windows but also other os."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

View 5 screenshots 149023 thumb
View 5 screenshots 103469 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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uContact vs Bria

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