Bria vs Call Box

Starting Price

$0.99/month/user

Not provided by vendor

Best For

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.

Web-based phone handling solution that helps businesses of all sizes track agents' performance, customers' conversations, lead sources and more across multiple locations and teams.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.3 / 5
(72)
Read All Reviews

4 / 5
(6)
Read All Reviews

Ease of Use


4.1 / 5


  • "The product is affordable, lightweight, and easy to use."

  • "It's really fast and easy to use once it's set up. Even if you have a small team I'd use it for the calling."


4 / 5


Customer Support


3.7 / 5



4.7 / 5


Features & Functionality


4.1 / 5


  • "As regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc."

  • "Easy to install, quick to get going every day. Great replacement for a hard phone and works well with my VOIP service."


4.3 / 5


Value for Money


4.1 / 5


  • "I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy."

  • "Good pricing (Bria retail), easy, design, Windows but also other os."


4 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 103469 thumb
View 5 screenshots 79465 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bria vs Call Box

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