ProcedureFlow vs Quiq Messaging Platform

Starting Price

Not provided by vendor

$6,000.00/year

Best For

We help contact centers of all industries and sizes make their employees experts faster.

For organizations that want to allow their customers to engage with them over their preferred channels (messaging and chat), which are faster, more convenient, and less expensive than phone and email.

Ideal number of Users

1 - 1000+

2 - 1000+

Rating


5 / 5
(25)
Read All Reviews

4.6 / 5
(34)
Read All Reviews

Ease of Use


4.9 / 5


  • "Easy to use, easy to update, easy to capture feedback."

  • "The ease of use - it is very intuitive, both from a set-up point of view and a user point of view."


4.8 / 5


Customer Support


5 / 5



4.7 / 5


Features & Functionality


4.6 / 5


  • "Definitely recommend ProcedureFlow if you need a process visualization tool for training or day-to-day work."

  • "Provides a visual step-by-step workflow that takes complex procedures and turns them into easy to use management tools."


4.4 / 5


  • "We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used."

  • "Quiq is very receptive to feature requests and they work with you to make sure that you and your team are satisfied."

Value for Money


4.8 / 5



4.6 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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ProcedureFlow vs Quiq Messaging Platform

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Quiq Messaging Platform vs ProcedureFlow