Cingo vs Metaphor Contact Center

Starting Price

$0.10/month

Not provided by vendor

Best For

Any size B2C company looking to deliver a cohesive, delightful, mobile-friendly customer support experience that scales and seamlessly allows escalation from chatting to phone calling.

USAN's hosted contact center platform is ideally suited for enterprises in Financial Services, Utilities, Healthcare, Telco, and Retail.

Ideal number of Users

1 - 499

1 - 1000+

Rating

(0)
4 / 5
(1)

Ease of Use


4 / 5

Customer Support


5 / 5

Features & Functionality


3.5 / 5

Value for Money

Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cingo vs Metaphor Contact Center

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Metaphor Contact Center vs Cingo