ProcedureFlow vs Fenero

Awards

Starting Price

Not provided by vendor

$0.02

Best For

We help contact centers of all industries and sizes make their employees experts faster.

Call and contact center operations worldwide that are tired of the costly options saturating the market.

Ideal number of Users

1 - 1000+

2 - 999

Rating


5 / 5
(25)
Read All Reviews

4.5 / 5
(20)
Read All Reviews

Ease of Use


4.9 / 5


  • "Easy to use, easy to update, easy to capture feedback."

  • "The ease of use - it is very intuitive, both from a set-up point of view and a user point of view."


4.6 / 5


Customer Support


5 / 5



4.1 / 5


Features & Functionality


4.6 / 5


  • "Definitely recommend ProcedureFlow if you need a process visualization tool for training or day-to-day work."

  • "Provides a visual step-by-step workflow that takes complex procedures and turns them into easy to use management tools."


4.6 / 5


Value for Money


4.8 / 5



4.9 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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View 1 screenshot 68202 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ProcedureFlow vs Fenero

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Fenero vs ProcedureFlow