8X8 Contact Center vs NICE inContact CXone vs Bria

Starting Price

$0.04/one-time/user

Not provided by vendor

$0.99/month/user

Best For

Small teams <50 users.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.

Rating


4 / 5
(184)


4 / 5
(115)


4.5 / 5
(65)

Ideal number of Users

1 - 49

10 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

4 / 5

Customer Support


3.5 / 5

4 / 5

3.5 / 5

Features & Functionality


4 / 5

4 / 5

4 / 5

Value for Money


4 / 5

4 / 5

4 / 5

Product Features

  • close Blended Call Center
  • close Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Bria vs NICE inContact CXone vs 8X8 Contact Center

8X8 Contact Center vs NICE inContact CXone vs Bria

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share Share Your Comparison of Bria vs NICE inContact CXone vs 8X8 Contact Center