Jive Voice vs Sharpen

Awards

Starting Price

$19.95/month/user

$99.00/month/user

Best For

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations. Organizations (K12, Gov, Corp, Higher Ed) benefit from our easy to scale solution

Fast growing, multi location, B2C and B2B companies driven to "Sharpen" their customer experience.

Rating


4.6 / 5
(741)
Read All Reviews

4.4 / 5
(46)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 499

Ease of Use


4.5 / 5


  • "Not being a super techie I find it super easy to use and the voice quality at both my end and the recipient's end is very good."

  • "They have great customer support and the best bang for your buck. Their web based programming is easy to use and easy to change when needed."


4.4 / 5


Customer Support


4.7 / 5


  • "Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out."

  • "I had loved my service since day one. The clarity has been amazing and the customer support even better."


4.5 / 5


  • "Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change."

  • "Our customer service team works remotely all over the United States and from home, so having all activity logged was key."

Features & Functionality


4.5 / 5


  • "They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive."

  • "Jive customer service is quick to resolve issues and great with follow-up. Product value is great for the cost."


5 / 5


  • "It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better."

  • "Easy to use and provided the full suite of functions we needed."

Value for Money


4.5 / 5


  • "Excellent pricing: Their pricing is one of the most competitive in the market. Easy navigation: Their dashboard and system are easy to use."

  • "The pricing is great, granted I am a Not for Profit, but even with that considered, price it yourself as I know you will find it a great value."


4.8 / 5


Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

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View 4 screenshots 63608 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Jive Voice vs Sharpen

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