PlayVox vs Talkdesk

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Are you still running your QA program using spreadsheets? We integrate with multiple Service Software so that you can run your entire QA program in one centralized place, in a smart and easy way!

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Rating


4.8 / 5
(5)

4.6 / 5
(532)
Read All Reviews

Ideal number of Users

1000+

10 - 1000+

Ease of Use


4.8 / 5



4.7 / 5


  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."

Customer Support


4.3 / 5



4.6 / 5


  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."

Features & Functionality


4.4 / 5



4.5 / 5


  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "Easy to use, very very user friendly. Love all the customizations you can add."

Value for Money


4.3 / 5



4.5 / 5


  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."

Product Features

Not provided by vendor
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 76702 thumb
View 5 screenshots 60702 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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PlayVox vs Talkdesk

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