Freshcaller vs XCALLY

Awards

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshcaller can help manage and streamline phone conversations in retail/ e-commerce, leisure & hospitality, transportation & logistics, software, NGOs/NFPs, and BFSI industries.

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

Rating


4.1 / 5
(15)
Read All Reviews

4.8 / 5
(65)
Read All Reviews

Ideal number of Users

1 - 499

2 - 999

Ease of Use


4.2 / 5



4.8 / 5


  • "Easy to use, very good interface and with an amazing support."

  • "Effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and."

Customer Support


3.8 / 5



4.8 / 5


  • "Many integration possibilities with existing customer care systems."

  • "A flexible product for global customer service operations."

Features & Functionality


3.8 / 5



4.7 / 5


  • "Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile."

  • "The Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps."

Value for Money


3.9 / 5



4.7 / 5


  • "They provide awesome support and competitive pricing."

  • "OMNI Contact Centre Solution with reasonable licensing fee."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 86222 thumb
View 5 screenshots 60843 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshcaller vs XCALLY

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