CC-ONE vs Genesys PureCloud vs KOOKOO CloudAgent

Rating


3.5 / 5
(2)


4 / 5
(74)

(0)

Starting Price

Not provided by vendor

$69.99/month/user

$45.00/month/user

Best For

Not provided by vendor

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

Ideal number of Users

Not provided by vendor

50 - 1000+

2 - 499

Ease of Use


3 / 5

4 / 5

Customer Support


4.5 / 5

3.5 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


3 / 5

4 / 5

Product Features

  • close Blended Call Center
  • close Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

Capterra screenshot placeholder
View 4 screenshots 83927 thumb
View 5 screenshots 157154 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of KOOKOO CloudAgent vs Genesys PureCloud vs CC-ONE

CC-ONE vs Genesys PureCloud vs KOOKOO CloudAgent

Share

share Share Your Comparison of KOOKOO CloudAgent vs Genesys PureCloud vs CC-ONE