CallWise vs Zendesk

Starting Price

$99.00/month/user

$5.00/month/user

Best For

Cloud-based VoIP solution that helps businesses of all sizes manage customer calls with reporting, analytics, interactive voice response, real-time chat and CRM/marketing automation integration.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating

(0)
4.3 / 5
(2261)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


4.3 / 5

Customer Support


4.3 / 5

Features & Functionality


4.3 / 5

Value for Money


4.1 / 5

Product Features

  • close Blended Call Center
  • close Call Logging
  • check Call recording
  • close Call Scripting
  • check Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CallWise vs Zendesk

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