VCC Live vs Quiq Messaging Platform

Starting Price

$44.00/month/user

$6,000.00/year

Best For

Outsourced call centers, BPO, Banks, Finacial institutions, Insurance, Telecom, Tvshop, Teleshop, Survey, real estate network, Hospital, Airlines, Support Service, Retail, SSC.

For organizations that want to allow their customers to engage with them over their preferred channels (messaging and chat), which are faster, more convenient, and less expensive than phone and email.

Ideal number of Users

1000+

2 - 1000+

Rating


4.7 / 5
(26)
Read All Reviews

4.6 / 5
(34)
Read All Reviews

Ease of Use


4.5 / 5


  • "It is intuitive, easy to navigate, and has all of the necessary features to satisfy the needs of a small business."

  • "User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself."


4.8 / 5


Customer Support


4.7 / 5



4.7 / 5


Features & Functionality


4.6 / 5



4.4 / 5


  • "We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used."

  • "Quiq is very receptive to feature requests and they work with you to make sure that you and your team are satisfied."

Value for Money


4.7 / 5



4.6 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 3 screenshots 200445 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of Quiq Messaging Platform vs VCC Live

VCC Live vs Quiq Messaging Platform

Share

Share Your Comparison of
Quiq Messaging Platform vs VCC Live