Dialpad Call Center Platform vs EvaluAgent

Awards

Starting Price

$75.00/month/user

$3.00/month/user

Best For

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

Whether your customer service organisation has 10 or 10,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.

Rating


4.3 / 5
(280)
Read All Reviews

4.5 / 5
(18)
Read All Reviews

Ideal number of Users

1 - 499

2 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.2 / 5

5 / 5

Features & Functionality


4.2 / 5

4.5 / 5

Value for Money


4.3 / 5

4.5 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • check Campaign Management
  • check Escalation Management
  • close Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • check Reporting/Analytics

Screenshots

View 4 screenshots 141949 thumb
View 5 screenshots 131724 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Dialpad Call Center Platform vs EvaluAgent

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