Dialpad Call Center Platform vs PlayVox

Awards

Starting Price

$75.00/month/user

Not provided by vendor

Best For

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

Are you still running your QA program using spreadsheets? We integrate with multiple Service Software so that you can run your entire QA program in one centralized place, in a smart and easy way!

Rating


4.3 / 5
(280)
Read All Reviews

4.8 / 5
(5)

Ideal number of Users

1 - 499

1000+

Ease of Use


4.5 / 5

4.8 / 5

Customer Support


4.2 / 5

4.3 / 5

Features & Functionality


4.2 / 5

4.4 / 5

Value for Money


4.3 / 5

4.3 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
Not provided by vendor

Screenshots

View 4 screenshots 141949 thumb
View 5 screenshots 76702 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Dialpad Call Center Platform vs PlayVox

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