Dialpad Call Center Platform vs opcycWFM

Awards

Starting Price

$75.00/month/user

$5.95/month/user

Best For

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

opcyc specializes in workforce management systems and the digitization of employee-related processes in the contact center.

Rating


4.5 / 5
(280)
Read All Reviews
(0)

Ideal number of Users

1 - 499

10 - 1000+

Ease of Use


4.5 / 5

Customer Support


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4.5 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
Not provided by vendor

Screenshots

View 4 screenshots 141949 thumb
View 5 screenshots 137533 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Dialpad Call Center Platform vs opcycWFM

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