Dialpad Call Center Platform vs Servetel

Awards

Starting Price

$75.00/month/user

Not provided by vendor

Best For

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

Enterprises, SMEs and startups.

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.2 / 5
(294)
Read All Reviews
(0)

Ease of Use


4.5 / 5


  • "Call quality, ease of use, stability and reliability of both the client software and the calls themselves, great features for teams, and very affordable pricing."

  • "I really like the ease of use and the numerous features. The biggest plus is the ability to expand and provision new services as your business grows."



Customer Support


4.2 / 5


  • "I like the integrations with other CRM softwares, and their customer support was very helpful when figuring out a bug that we had with a separate app."

  • "When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way."



Features & Functionality


4.2 / 5


  • "Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That's genius, a good value, and worth all interface hassles."

  • "Having a similar, yet distinguished interface helps differentiate it from your regular phone app on your phone while retaining similar functionality to ease the learning curve."



Value for Money


4.3 / 5


  • "Simple to set up, great pricing structure, yet powerful and stable solution that is more reliable than the competition."

  • "The price point is excellent for a small business. Call clarity is great and I have never experienced a drop call."



Screenshots

View 4 screenshots 141949 thumb
View 5 screenshots 212414 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Dialpad Call Center Platform vs Servetel

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Servetel vs Dialpad Call Center Platform