Dialpad Call Center Platform vs ISC WFM

Awards

Starting Price

$75.00/month/user

$20.00/month

Best For

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

Workforce Management software achieves measurable improvements in performance through the effective use of people.

Rating


4.5 / 5
(280)
Read All Reviews

5 / 5
(1)

Ideal number of Users

1 - 499

10 - 1000+

Ease of Use


4.5 / 5

5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4 / 5

5 / 5

Value for Money


4.5 / 5

5 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
Not provided by vendor

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
Not provided by vendor

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Dialpad Call Center Platform vs ISC WFM

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