Aspect Via vs Salesforce Service Cloud

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Companies that need a cloud contact center or workforce optimization solution for 150+ agents.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating


4.5 / 5
(13)
Read All Reviews

4.4 / 5
(446)
Read All Reviews

Ideal number of Users

100 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4.2 / 5

Features & Functionality


4.5 / 5

4.4 / 5

Value for Money


4.5 / 5

4.1 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

View 1 screenshot 185232 thumb
View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aspect Via vs Salesforce Service Cloud

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