Aspect Via vs CallShaper

Starting Price

Not provided by vendor Not provided by vendor

Best For

Companies that need a cloud contact center or workforce optimization solution for 150+ agents.

Companies with voice traffic who want a system that can quickly scale in size and whose cost varies with volume. Whether you have 10 or 1000 seats, CallShaper is feature rich w/compliance built in.

Rating


4.5 / 5
(13)
Read All Reviews

4.8 / 5
(13)
Read All Reviews

Ideal number of Users

100 - 1000+

10 - 1000+

Ease of Use


4.5 / 5

4.9 / 5

Customer Support


4.4 / 5

5 / 5

Features & Functionality


4.5 / 5

4.7 / 5

Value for Money


4.3 / 5

4.9 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

View 1 screenshot 185232 thumb
View 5 screenshots 86702 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Aspect Via vs CallShaper

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share Share Your Comparison of CallShaper's Predictive Dialer vs Aspect Via