EducationFolder vs Fenero

Awards

Starting Price

$5.00/month/user

$0.02

Best For

Any contact center, inbound or outbound, in house or BPO provider

Call and contact center operations worldwide that are tired of the costly options saturating the market.

Ideal number of Users

10 - 1000+

2 - 999

Rating


4.4 / 5
(5)

4.5 / 5
(20)
Read All Reviews

Ease of Use


4 / 5

4.6 / 5

Customer Support


4.2 / 5

4.1 / 5

Features & Functionality


4.2 / 5

4.6 / 5

Value for Money


4.2 / 5

4.9 / 5

Pros

  • "The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days."

  • "User friendly interface, easy to set up and great reporting."

Cons

  • "There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep."

  • "There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use."

Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

Capterra screenshot placeholder
View 1 screenshot 68202 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Fenero vs EducationFolder

EducationFolder vs Fenero

Share

Share Your Comparison of
Fenero vs EducationFolder