Evolve IP vs My Call Cloud

Starting Price

Not provided by vendor

$65.00/month/user

Best For

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

Small business to enterprise with 10-150 agents looking for a full-service hosted cloud contact center software solutions partner and not just another vendor.

Rating


4.5 / 5
(15)

(0)

Ideal number of Users

10 - 1000+

1000+

Ease of Use


4 / 5

Customer Support


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 4 screenshots 143851 thumb
View 5 screenshots 137971 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Evolve IP vs My Call Cloud

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