Qfiniti vs Salesforce Service Cloud

Starting Price

Not provided by vendor


Best For

Not provided by vendor

Businesses in need of service-as-a-software solution for CRM and help desk management.


5 / 5

4.4 / 5
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Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use

4.7 / 5

4 / 5

  • "Excellent user experiences and ease of use. Good slice and dice ability."

  • "It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service."

Customer Support

5 / 5

4.2 / 5

  • "Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community."

  • "It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around."

Features & Functionality

4.3 / 5

4.4 / 5

  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization."

Value for Money

4.3 / 5

4.1 / 5

  • "Great and positive experience with this product. A big investment but will give you tools to make you successful."

  • "SalesForce is an excellent CRM that allows the team to work together, monitor project implementation, monitor cash costs and revenues."

Product Features

Not provided by vendor
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics


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Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online


Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Qfiniti vs Salesforce Service Cloud


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