Zoho Desk vs Office24by7

Starting Price

$12.00/month/user

Not provided by vendor

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Small and medium sized businesses to large enterprises.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(1598)
Read All Reviews
(0)

Ease of Use


4.4 / 5


  • "This platform has tons of interesting features that are so much easy to use firstly customer satisfaction that it provides is the best thing in it. I have positive experience with this Zoho desk."

  • "Overall great experience easy to use we can generate the reports we need with some customisation."



Customer Support


4.3 / 5


  • "Zoho desk is very easy to set up and start using. I love the ability to manage your customer service inquiries as well as the ability to give your customers their own portal."

  • "The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds."



Features & Functionality


4.4 / 5


  • "With Zoho Desk, you can organize your request and respond in a timely manner all while keeping your customers satisfied. I love the simplicity of Zoho Desk, it really is perfect for our team."

  • "Basic (professional) Plan helps with most the services that could be a requirement, the team is happy using the trial so far, the customization of tickets allows many teams to work on tickets."



Value for Money


4.5 / 5


  • "I really help the business to grow as one can easily manage large teams very easily also the pricing is nice it is a reasonable price for such benefits. Customer support provision is really nice."

  • "Zoho Desk solved a few of our issues at once. Being a budget friendly solution, we were able to implement Zoho Desk to almost immediately improve our Customer Relationships."



Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 153423 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • close Documentation

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Zoho Desk vs Office24by7

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