Castel Call Center vs VCC Live

Starting Price

Not provided by vendor

$44.00/month/user

Best For

Contact centers across all business verticals.

Outsourced call centers, BPO, Banks, Finacial institutions, Insurance, Telecom, Tvshop, Teleshop, Survey, real estate network, Hospital, Airlines, Support Service, Retail, SSC.

Ideal number of Users

10 - 1000+

1000+

Rating


5 / 5
(2)

4.7 / 5
(26)
Read All Reviews

Ease of Use


4.5 / 5



4.5 / 5


  • "It is intuitive, easy to navigate, and has all of the necessary features to satisfy the needs of a small business."

  • "User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself."

Customer Support


5 / 5



4.7 / 5


Features & Functionality


5 / 5



4.6 / 5


Value for Money


5 / 5



4.7 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Castel Call Center vs VCC Live

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VCC Live vs Castel Call Center